Privacy Policy

Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.

Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Supervisory authority means an independent public authority which is established by a Member State pursuant to Article 51 GDPR.

This notice together with the General Terms and Conditions available on the site sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering a Player Account with the Website you confirm your acceptance of this Privacy Policy. Please be advised that if you do not accept the terms outlined in this Privacy Policy and choose not to provide the necessary personal information, your access to certain features and services offered on this website may be limited.

Please note that this Privacy Policy constitutes an agreement between you and the Company. It is important to note that this Privacy Policy may be periodically updated and revised. While we will make reasonable efforts to inform you of any significant changes, we recommend that you review this Privacy Policy regularly to stay informed of our current practices regarding the collection, use, and protection of your personal information. Your continued use of the Website and/or its services will constitute your acceptance of the Privacy Policy.

viperush.vip values your integrity and privacy immensely and is committed to managing all your personal data in a transparent, fair and lawful manner. This privacy policy (together with the Terms & Conditions and the Cookie Policy) sets out the basis upon which viperush.vip collects, stores, and uses your personal data when you visit our website, as well as what your rights are, and how the law protects those rights according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

This website is solely intended for persons over the age of 18, and we do not knowingly collect data relating to persons under such age. If it becomes apparent to us that we have collected personal data relating to persons under the age of 18, due to reasons relating to abuse of our website, we do our best to ensure that such data is handled in accordance with applicable law.

The website viperush.vip ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by VipeRush N.V., a company registered and established under the laws of Curaçao, with registration number 159443 and registered address at Chuchubiweg 17, Willemstad, Curaçao.

As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. When we mention “Company”, “we”, “us” or “our” in this privacy notice, we are referring to VipeRush N.V.

We take your privacy seriously. For this reason we have appointed a data protection officer (“DPO”) whose responsibility is to oversee that the company is compliant with its legal obligations in respect of the processing of your personal data, and who is your contact point for any questions relating to this Privacy Policy. Should you have any queries about this policy, including any request to exercise your legal rights, and complaints about violation of your rights please contact our DPO using email support@viperush.vip.

You may always contact us in regards to this Policy should you wish to:

• Confirm the accuracy of the personal information we have collected about you;
• Enquire about our use of your personal information;
• Prohibit future use of your data for direct marketing purposes;
• Receive a copy of personal information stored about you;
• Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address, to send you marketing communications regarding products, services and promotions. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings or by contacting our customer support support@viperush.vip.

To fulfill your requests in accordance with this privacy policy, you can use the following means of communication: email support@viperush.vip, or the email of the data protection officer support@viperush.vip. Please note that in some cases emails may end up in spam or may not reach the addressee at all for technical reasons. If your request is not answered within 10 days we strongly recommend you to contact us again for clarification using alternative methods of communication.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Information you provide us. It includes any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email. It includes information you provide when you register to use our site, make deposits, bets or withdrawals on our site, accept bonuses or other promotions available on our site, any due diligence documentation you share with us, and when you report a problem or make a complaint with us. The information you give us may include your name, username, email address, date of birth, country of residence, phone number, cryptocurrency wallet details, proof of identification, proof of address and proof of funds.

Technical information, that includes the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL), and information received from cookies.

Gameplay information. Games you played and duration on each game and page, page interaction information.

Analytics information. In some cases we may collect information about your use of the Services, such as log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, clicks, actions, etc.), time stamps and alerts. This information is collected for, amongst other things, troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.

Information we receive from other sources. During the course of delivering services to you, we may work with third party data processors and independent data controllers (including payment and delivery service providers, analytics providers, due diligence intelligence companies and identity verification providers). Data processors process personal data according to our written instructions and their activities are limited to those that are needed from them to assist us deliver the service to you.

Personal data means any information about an individual from which that person can be identified directly or indirectly. It does not include data where the identity has been removed (anonymous data). The personal data collected and processed on you can be grouped into the following categories:

• Identity Data: first name, last name, email, username or similar identifier, date of birth.
• Contact Data: residential address, email address, telephone numbers and other available means of communication.
• Financial Data: details of the sources of funds used to deposit with us, cryptocurrency wallet addresses and transaction identifiers, and similar documentation collected for KYC purposes.
• Transaction Data: details about deposits and withdrawals, wagering and other details of games you have played on our site.
• Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Usage Data: information about how you use our website, products and services, games played, login and logout times, duration of play, bonuses and promotions claimed, responsible gaming information, limits and history and AML classification.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
• Special Categories of Personal Data: in the event that you provide us with such information yourself and in fulfillment of our legal obligations, we may collect information related to responsible gaming that can be considered as medical data, and information about your racial or ethnic origin, which can be obtained from the documents you uploaded.

Information you give to us is used:

• to carry out our obligations arising from the terms and conditions entered into between you and us and to provide you with gaming services that you request from us, to accept your deposits and process your withdrawals, to carry out fraud management processes, to answer to any query or complaint that you may have as well as other ancillary matters related to the main services we are providing to you;
• provided that you have granted consent, to provide you with information about our services, bonus schemes and promotions;
• to provide customized advertising on the site based on your interactions with the site or your Usage Data;
• to notify you about changes to our service;
• to meet obligations arising from Anti-Money Laundering legislation and rules and regulations thereunder and all other laws that we may be subject to from time to time.

Information we collect about you is used:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to carry out fraud management and risk management activities, including assigning a risk profile or a risk status to your account;
• to assess your behavior and patterns through the site which will be used to help build a detailed customer profile on you. A register of bonus abusers may be created by the Company and persons on this list may be excluded from any future promotions or even blocked from using the services of the Company;
• to screen and monitor your transactions and behavior for reasons of responsible gambling. We may assign a Responsible Gambling score to your account based on the information we collect. As a result of our assessment you may be tagged as vulnerable to the risks of gambling addiction;
• as part of our commitment to prevent money laundering, to analyze your personal data, build an AML profile on you and risk score your account based on the information you have provided to us and the information we have collected about you;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant promotions to you;
• to make suggestions and recommendations to you about our products.

Please note that for these purposes we partially use profiling with the end decision performed by humans; however the logic behind the profiling and information about it cannot be revealed since it would enable customers to bypass these control mechanisms aimed at the protection of our business and compliance with legal obligations.

We also may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We rely on the following legal bases to process your personal data: performance of a contract (providing you with gaming services under our Terms and Conditions), legal obligation (including the provisions of the Anti-Money Laundering Directive (EU) 2015/849 of the European Parliament and the Council), legitimate interests (fraud prevention, network security, service improvement) and your consent (direct marketing communications).

Due to the nature of our service, in order to process your data as explained above, we may need to share your personal data with a number of trusted third parties. These third parties include:

• Employees of the Company, more specifically the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents as well as other selected employees, for the purpose of executing their duties and providing you with assistance. Our employees who have access to, or are associated with the processing of the player’s personal information, have signed confidentiality agreements (NDA) to respect the confidential nature of the player’s information;
• Payment providers and related service providers — we may share some of your personal data with the payment providers you use to make and receive payments on our website. To check their privacy notice please visit the relevant website of the payment provider you’ve used;
• Marketing partners — where you give us your consent to send you marketing and promotions, we may share your contact details with our marketing partners who take care of sending out our marketing material to you;
• Governmental or regulatory authorities — we may, if necessary or authorized by law, provide your personal data to law enforcement agencies, governmental or regulatory organizations, courts or other public authorities;
• Client communication software — we use third-party software to help us communicate with you (emails and support chats);
• AML and fraud verification tools, suppliers of age and identity verification tools and other suppliers that can verify Know Your Client (KYC) information;
• Our lawyers, advisors and consultants who we may engage from time to time to manage risks, obtain professional advice, or to establish and defend our legal claims;
• Any company, governmental body or regulatory authority that maintains a register or database having the objective of preventing crime, money laundering or terrorist and proliferation financing.

In addition to the above, should the Company undergo any changes to its structure such as a merger or acquisition by another company, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.

We always ensure that any third party having access to your personal data is bound to respect the security of your personal data, and to process it in a lawful manner at all times and in compliance with our Privacy Policy and strict codes of conduct. We do not allow any third-party service providers to use your personal data for their own purposes. In all cases, we strive to ensure that we do not share more data than is necessary for the service providers to carry out the processing activities in accordance with our instructions.

It may be necessary for us or our service providers to transfer your personal data to countries outside of the European Union (EU), the European Free Trade Association (EFTA) regions, and the European Economic Area (EEA) in order to provide you with our services or engage with service providers and data processors. This transfer may be necessary in order to provide you with our services such as: processing your bets and payment transactions; providing you with gaming and other ancillary services that you seek from our Website; identifying and performing the necessary verification checks.

To guarantee an appropriate level of protection for your personal data during transfers to third countries, we implement appropriate safeguards such as the European Commission’s standard contractual clauses for data protection. We also take all necessary measures to ensure that your information and data is treated securely and in accordance with this Privacy Policy and all applicable data protection laws. By using our services and accessing our website, you accept possible transfer of your personal data to third countries and the implementation of these safeguards.

We shall only retain your personal data for as long as necessary in view of the purposes for which they were collected. Such purposes could include the satisfaction of any legal, accounting, or reporting requirements. When determining the appropriate retention period applicable to your data, we take several factors into consideration, such as the purposes for which we collect and process such data, the applicable laws and/or regulatory requirements imposed on us, the nature and sensitivity of the personal data, and the potential risks surrounding the unauthorized use or disclosure of such data.

As stated under our Terms and Conditions, both you and the Casino can decide to have your Player Account closed at any time. Following closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity. We may also keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision making is involved.

You are to note that due to anti-money laundering regulations, we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.

Data protection law gives you, as a data subject, certain rights in certain circumstances. In accordance with law, you have a right to:

• Request access to your personal data — you have a right to request, free of charge, a copy of the personal data we hold about you;
• Request the correction of your personal data — if any personal data we hold about you is incomplete or incorrect, you have a right to have this corrected. We may need you to provide evidence and documentation to support your request;
• Request the erasure of your personal data — you may request the erasure of your personal data where we no longer have a legal basis to continue processing it or retaining it. Please be aware that this right is not absolute: we are not able to satisfy your request where we are obliged under a legal obligation to retain the data;
• Object to the processing of your personal data where we rely on our legitimate interests and you feel that our processing impacts your fundamental rights and freedoms. In some cases, we may be able to demonstrate that we have a compelling legitimate ground to process your data which may override your rights and freedoms;
• Request the restriction of the processing of your personal data — you may ask us to temporarily suspend the processing of your personal data in scenarios prescribed by law;
• Request the transfer of your personal data (data portability) — this right only applies to data acquired through automated means which you initially provided consent for us to use, or where we used the data to perform our obligations under a contract with you;
• Withdraw your consent at any time where we rely on your consent to process the data — withdrawing your consent will not affect the lawfulness of the processing carried out by us up until the time you withdraw your consent. You may withdraw your consent at any time through the account settings on the website;
• Lodge a complaint with a supervisory authority.

In order to exercise your rights as explained above, we may need to request specific information about you to help us verify your identity. This is a security measure to ensure that we are certain that the person to whom we disclose your personal data is really you. We will do our utmost to respond to all legitimate requests within a one-month timeframe from the submission of a request. If your request is particularly complex, or if you have made multiple requests in a certain time period, it may take us a little longer. In such a case, we will notify you of this extension.

In establishing and carrying out our business relationship, we generally do not make use of fully automated decision making. If we use this procedure in individual cases, we shall inform you of this separately, provided it is a legal requirement.

We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data. Consequently, we endeavor to protect your personal information and respect your privacy in accordance with best business practices, applicable regulations and state of the art. Being committed to providing secure services to players, we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Player Accounts can only be accessed with the player’s unique credentials. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.